Contact information

Effective Date: 2026
Website: freezejoy.xyz

Thank you for visiting FreezeJoy. We are here to help with product questions, order support, shipping updates, returns, refunds, and general inquiries.

Store Information

FreezeJoy
13951 Talbot Rd
Lake Country, BC V4V 2C2
Canada

Customer Support

Email: support@freezejoy.xyz
Phone: +1 (778) 215-0726
Website: freezejoy.xyz

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM PST
Saturday: 10:00 AM – 4:00 PM PST
Sunday & Public Holidays: Closed

When Contacting Us

To help us assist you faster, please include:

  • Your full name
  • Your order number, if applicable
  • The email address used at checkout
  • A clear description of your question or issue
  • Photos, if your item arrived damaged or defective

Support Topics

You may contact us for help with:

  • Product information
  • Order confirmation
  • Shipping and delivery
  • Returns and refunds
  • Damaged or defective products
  • Payment or checkout questions
  • General store inquiries

We aim to respond to all customer messages as quickly as possible.