Terms of service

Effective Date: 2026
Website: freezejoy.xyz

Welcome to FreezeJoy. These Terms of Service govern your use of our website and your purchase of products from our store. By accessing our website or placing an order, you agree to these terms.

1. Store Information

FreezeJoy sells ice pop molds, frozen treat accessories, and related household kitchen products.

FreezeJoy
13951 Talbot Rd
Lake Country, BC V4V 2C2
Canada

Phone: +1 (778) 215-0726
Email: support@freezejoy.xyz

2. Use of Our Website

By using this website, you agree not to misuse the site, attempt unauthorized access, interfere with website security, or use our content for unlawful purposes.

You must provide accurate and complete information when placing an order.

3. Product Information

We make every effort to display product descriptions, images, colors, sizes, and details as accurately as possible. However, slight variations may occur due to screen settings, lighting, or product updates.

Product availability may change without notice.

4. Pricing and Payments

All prices listed on our website are shown before checkout and may be subject to applicable taxes or fees depending on your location.

We reserve the right to update prices, promotions, and product availability at any time.

5. Orders

After placing an order, you will receive an order confirmation by email. This does not guarantee acceptance of the order. We reserve the right to cancel or refuse any order if there is an issue with payment, stock availability, shipping information, or suspected fraudulent activity.

6. Shipping

FreezeJoy offers free worldwide shipping. Estimated delivery time is typically 7–10 business days, depending on destination, customs, carrier conditions, and local delivery services.

7. Returns and Refunds

We offer free returns and refunds within 30 days of delivery for eligible products. Please review our Return and Refund Policy for full details.

8. Product Use

Our products are intended for normal household use. Customers are responsible for using all products safely and according to any included instructions.

FreezeJoy is not responsible for damage or injury caused by misuse, improper handling, or failure to follow product guidelines.

9. Intellectual Property

All website content, including text, branding, graphics, images, logos, and design elements, belongs to FreezeJoy or its content providers. You may not copy, reproduce, or distribute our content without permission.

10. Limitation of Liability

To the fullest extent permitted by law, FreezeJoy shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.