Refund policy

Effective Date: 2026
Website: freezejoy.xyz

At FreezeJoy, customer satisfaction is very important to us. We want you to feel confident when shopping for ice pop molds and related frozen treat products from our store.

30-Day Free Returns

We offer free returns and refunds within 30 days of delivery. If you are not completely satisfied with your purchase, you may request a return within 30 days after receiving your order.

Eligibility for Returns

To be eligible for a return, the item must be:

Unused, clean, and in its original condition
Returned with its original packaging, accessories, and manuals if included
Accompanied by proof of purchase or order confirmation

For hygiene and food-contact reasons, products that have been used, washed, damaged, or altered may not be eligible for return unless they arrived defective or damaged.

Damaged or Defective Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible at:

support@freezejoy.xyz

Please include your order number, a description of the issue, and clear photos of the product and packaging. We will review your request and provide a suitable solution, such as a replacement, refund, or return instructions.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method.

Please note that it may take several business days for your bank or payment provider to post the refund to your account.

Exchanges

If you would like to exchange an item, please contact us at support@freezejoy.xyz. We will guide you through the available options.

Return Shipping

FreezeJoy provides free returns within 30 days for eligible items. Return instructions will be provided by our customer support team after your request is approved.